Our policy is to employ those with the potential to be the best, in terms of performance and discipline. The driver-guides and couriers are all handpicked, and are continually under training in clients’ safety, nature interpretation, general knowledge, and foreign languages, including English, French, German, Spanish, Italian, and Japanese.
Dreamland Safaris is constantly investing in human resource and product development, for we know it is in our interest as well as our duty to ensure that all our guests go back home happy and satisfied with our arrangements. Only this way would they be our good ambassadors to others and come back to us again.
Our Driver Guides
We believe in two simple values: attentiveness and knowledge. We need them in the bush, in cities, everywhere, whenever we are with guests.
We know they want to learn, to enjoy and to enjoy the short time they have in our country fully. The volume of visitors we guide is quite big, but think of the fun and the lasting friendship that more often than not is gained in the course of our duty.
Director of Operations
Our mission is to ensure that the guest is happy with our services and not inconvenienced in any way. The emphasis is on personalized service, starting right from the point of entry. The guest has to be received with a meet & greet board, followed by briefing and reconfirmation of the return or onward journey.
On safari, we are constantly in touch with the driver-guide or the hotel/lodge the guest is staying in, just to make sure all is in order. After the tour, the guest is met again by the operations and field staff, debriefed and seen off.
I have a fine team under me. All are well trained, most of them holding high qualifications from some of the most reputable tourism training institutes in the world.
Scheduling a fleet busy vehicles is not a small task. But there is no pressure here. Because, first I have a young fleet, secondly the drivers are well trained, thirdly communication in the bush is possible at all times, and fourthly when I need some relief service to replace a vehicle for example, it is done instantly. Without such facilities, my work would have been a nightmare.
Vehicles Maintenance and Work Shops
Working with Dream Land Safaris is more fun and challenge than anything else. We work like a big team, divided into departments. When our colleagues wonder how we ever manage to keep such a big fleet in top form, we feel rather flattered. Maybe it is because of the working environment.
We think we have better facilities, which include fully equipped workshops in Arusha a, and the Ngorongoro outpost, the centre of safari support and relief operations on the Serengeti road. Work in the bush has now been made even easier for us by the mobile garage in the northern Tanzania game parks. Our performance in the field is legendary, and we think that is what makes the difference.